Customer Optimization
Response Time
3.3 sec
0.5vs last month
NPS
42
93vs last month
CSAT
4.8/5
0.3vs last month
Churn Rate
2.8%
0.2vs last month
Customer Sentiment Analysis
positive
negative
neutral
Sentiment by Channel
Customer Retention
Key Performance Metrics
Customer Response Time
96%
Customer Sentimental Score
92%
Engagement & Rentention Rate
80%
Issue Resolution Time
71%